Delivery Information

At Furniture Factor, we are committed to ensuring the safety and well-being of our customers and staff. While the specific challenges posed by COVID-19 are no longer a concern, we continue to prioritise the health and safety of all parties involved in our delivery process. To prioritise the safety of our customers and staff, all deliveries will be made to the front door only. For customers in apartment buildings, deliveries will be limited to the front of the building, as our drivers are not permitted to enter. 

We strive to deliver all orders promptly and securely. Enjoy free delivery to most of the UK Mainland.

*Delivery charges may apply to the following postcodes:

AB, CA, DD, DG, EH, FK, G, IV, KA, KW, KY, LD, LL, ML, PA, PH, PL, SA, SY, TD, TR, TQ.

For further details, please call 0116 2730005 or email sales@furniturefactor.co.uk.

Standard Delivery:

• The majority of orders are delivered within 3-5 working days. Once your order has been dispatched, we'll send you an email with tracking and courier details. This service is standard for most items.
• For larger items, we utilise a booked-in delivery service. You'll receive a call or a text to schedule a delivery date and be notified an hour before delivery by the driver on the scheduled day. (Please note, if a booked-in delivery slot is missed, there will be a redelivery or cancellation fee of £49.00).

Day of Choice Delivery:

If you require delivery on a specific day, please reach out to our sales team at 0116 2730005 or email sales@furniturefactor.co.uk with your preferences, and we'll do our utmost to accommodate your request.

Collection:

If you prefer to collect an item from our warehouse, kindly call or email us in advance of collection for us to prepare and keep the item ready to limit your time from being wasted.